Anonymous Internet Reviews
Authored by Robert Mann of Worldwide Intelligence Network. Over the past few years we’ve been asked by numerous business owners if we could identify and investigate people who posted scathing anonymous internet reviews about their establishments. The owners wanted to reach out to those reviewers to obtain more information and to make good on any poor experience that customer had. In today’s highly sophisticated age, it is nearly impossible to identify an anonymous email addresses especially those that pay to email through anonymous email websites. Those websites specialize in protecting the true identity of the person sending the email and only by filing a law suit and serving the website with a subsequent subpoena can the real name of the person sending the anonymous email be revealed.
We have highly skilled experts who do contract work for our company that have identified numerous anonymous internet reviews over the years. I’m all for the first amendment freedom of speech but our forefathers didn’t envision a worldwide wide web and global anonymous emails. I acknowledge that everyone has a right to express their point of view and to write about good as well as bad experiences with vendors. However, there were far too many times we uncovered through law suits and subpoenas that the unhappy customer who wrote a scathing review was none other than the owner’s competitor. Now that’s not playing fair and that is what appears to be poisoning online reviews because we really don’t know who is posting a truthful or untruthful review.
If an establishment offer horrible dishonest services then we all should know about it but the reviewer should be identified and be able to be contacted so the owner could either reach out to the reviewer to correct their bad experience or to evidence that they never were in the owner’s establishment and that they are unhappy competitors. Some of the client who came to us have been in the restaurant business for decades with extremely high rating in various Food and Wine Magazines and in Zagat. Some owners have photographs taken with dignitaries and past Presidents on the walls of their establishments. I’ve met with these people personally and it is truly a shame that they could not respond to the negative reviews in a way that would actually make a difference.
This past weekend there was an article in the Los Angeles Times about reviews posted in Yelp where Yelp has a software that designates whose negative reviews should be accelerated on the search engines or appear on page one of Google. Their criteria has to do with the frequency of the reviews written by the reviewer and if the reviewer is a paid advertiser on Yelp. Now that is simply awful and grossly unfair to the proprietors of the establishments that are being reviewed. Does anyone remember when reviews were published by critics or in Opinion Letters send to newspapers. Seems those reviewers didn’t have a problem affixing their name to their review why should Yelp and all the other so-called review websites do the same. If someone wants to write a good or horrible review be big enough to tell the establishment where they can be reached.
Perhaps someone should create a website that permits reviewers to post their review with a hidden contact email address or phone number along with their name and then have their review be posted where they designate it to be. If the establishment wants to contact the reviewer they click on a link that sends the request back to the reviewer and if the reviewer refuses to identify themselves then their review is removed. This is just a thought to make the playing field fair to all parties involved.
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BIOGRAPHY OF AUTHOR ROBERT MANN
Robert was born in New York and as a youngster moved to California with his family where he now resides. Robert became an ardent reader of suspense novels and cultivated a passion for solving mysteries at a very young age. Twenty-six years ago he founded the Worldwide Intelligence Network which is an accomplished licensed California and New York Private Investigation company. Today his investigative skills encompass a broad range of diverse investigative assignments all presented on his company’s website.
Worldwide Intelligence Network’s investigative assignments have taken Robert around the world where he often worked alongside with associates native to the country where the assignments took him.
Several valued and well-respected prestigious law firms from coast to coast have retained the services of Worldwide Intelligence Network as well as public and private corporations, government agencies such as the County of Los Angeles and the City Attorney of Los Angeles, Metropolitan Transit Authority of Los Angeles. Robert and his team of investigators serve small business owners, multi-national corporations, celebrities, and high-net-worth individuals. Worldwide Intelligence Network is ranked among the “Five Best Private Investigation Companies in America” by Conde Nast Publications.
Culturally savvy and globally-minded; Robert became an expert at interviewing, researching, assessing, writing/editing, and reporting with a keen understanding of the law, evidentiary procedures, and validation of admissible evidence, as well as applicable fraud statues at the State and Local levels.
One of Robert’s most memorable investigations took place in Ho Chi Minh City, Vietnam (formally Saigon) where he was retained to conduct an extraordinary challenging and dangerous investigation of his client’s son’s murder. After concluding that investigation and identifying the killers, Robert felt compelled to write a novel “The Assignment” that was published and received excellent reviews.
Robert was continually being asked to provide Bodyguard services by his clients, and thus he acquired a license to offer Bodyguard Services around the world. SOME OF ROBERT’S INVESTIGATIVE ACHIEVEMENTS ARE:
He has saved his insurance company clients hundreds of thousands of dollars by exposing fraudulent claims.
He located millions of dollars of embezzled funds overseas which led to a very favorable settlement.
He prevented an innocent client from being convicted of bribing a Federal Agent; The case was dismissed.
He located two runaway children within hours of their parent's requests.
He exposed a criminal conspiracy perpetrated by father and son upon an elderly woman with a terminal illness. Both were captured and convicted to five years in prison.
He revealed both unfaithful and faithful spouses in hundreds of infidelity assignments.
He identified who stole tens of thousands of dollars in jewelry from an elderly woman with dementia and had that person arrested.
Asked to locate an employee of a law firm who went missing he found out that she had been murdered by her significant other who when confronted by the Los Angeles Police Department, took his life.
Robert personally connects with all of his clients and potential clients to make sure they are presented with the best investigative options and personal protection services. ROBERT MANN’S CREDENTIALS AND AFFILIATIONS
California Private Investigator’s License, 14745
Private Investigator’s License New York, #0311124
California Private Patrol Operator’s License #15757
POST Certified on Background Investigations Course
Member of the California Association of Private Investigators CALI
Qualified Provider of MCLE by The California State Bar
Robert provides Pro Bono Investigative Services to the Public Counsel of Los Angeles.
Public Counsel is the largest pro bono law firm in the nation.